Privacy policy

NATURA FORJE is operated by MUTUS FOS LLC (“NATURA FORJE,” “we,” “us,” or “our”).

This Privacy Policy describes how we collect, use, disclose, and otherwise process personal information when you visit or use our website, purchase our products, communicate with us, or otherwise interact with NATURA FORJE.

This Privacy Policy applies to personal information collected through our online store, customer service channels, marketing communications, and related services.

By using our services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Contact and identification information

This may include:

  • Name.
  • Email address.
  • Telephone number.
  • Billing address.
  • Shipping address.
  • Customer account information.

Order and transaction information

This may include:

  • Products purchased or considered.
  • Order history.
  • Transaction amounts.
  • Discounts and promotional codes.
  • Shipping and fulfillment information.
  • Returns, refunds, cancellations, and customer service history.

Payment information

Payments are processed by Shopify and applicable third-party payment providers.

We may receive limited payment-related information, such as payment status, payment method type, billing address, and limited transaction identifiers. We do not generally receive or store complete payment card numbers.

Device, internet, and usage information

This may include:

  • IP address.
  • Browser type.
  • Device type.
  • Operating system.
  • Cookie identifiers.
  • Advertising identifiers.
  • Pages viewed.
  • Links selected.
  • Referring website.
  • Dates and times of visits.
  • Shopping cart activity.
  • Interactions with advertisements and marketing communications.

Communications and customer service information

This may include information you provide when you:

  • Contact customer support.
  • Submit a return or refund request.
  • Participate in a survey.
  • Submit a review.
  • Communicate with us by email, form, social media, or another channel.

Marketing and preference information

This may include:

  • Email and advertising preferences.
  • Cookie choices.
  • Product interests.
  • Promotional engagement.
  • Inferences regarding likely preferences based on website and purchase activity.

Product safety information

If you report a product reaction, quality concern, or safety issue, we may collect information such as:

  • The product involved.
  • Order and batch information.
  • A description of the event.
  • Photographs.
  • Relevant health-related information you voluntarily provide.

We use this information only to investigate the report, provide customer support, maintain product safety records, and comply with applicable legal obligations. We do not use voluntarily submitted health-related information for targeted advertising.

2. Sources of Personal Information

We may collect personal information from:

  • You directly.
  • Your device or browser.
  • Shopify.
  • Payment processors.
  • Shipping carriers and fulfillment providers.
  • Marketing, advertising, and analytics providers.
  • Social media platforms.
  • Customer review and communication platforms.
  • Fraud prevention and security providers.
  • Other service providers acting on our behalf.

3. How We Use Personal Information

We may use personal information to:

  • Process, fulfill, and deliver orders.
  • Process payments, refunds, and cancellations.
  • Create and manage customer accounts.
  • Provide customer service.
  • Communicate about orders, products, policies, and service updates.
  • Operate, maintain, and improve our website.
  • Personalize website content and shopping experiences.
  • Understand customer behavior and product performance.
  • Measure advertising and marketing effectiveness.
  • Provide advertising that may be relevant to your interests.
  • Send promotional communications where permitted.
  • Detect fraud, unauthorized activity, abuse, and security incidents.
  • Enforce our terms, policies, and legal rights.
  • Comply with legal, regulatory, accounting, tax, and reporting obligations.
  • Investigate product quality or safety matters.
  • Protect NATURA FORJE, our customers, and others.

We may also use information for another purpose disclosed to you at the time of collection or with your consent.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, software development kits, local storage, and similar technologies.

These technologies may be used to:

  • Keep the website functioning.
  • Maintain shopping carts and customer sessions.
  • Remember preferences.
  • Analyze traffic and website performance.
  • Detect fraud and improve security.
  • Measure marketing campaigns.
  • Deliver or personalize advertisements.

Some cookies are necessary for the website to operate. Other cookies, including analytics and advertising cookies, may be subject to your consent or opt-out rights depending on your location.

You may manage available cookie choices through the cookie preference tool displayed on our website. You may also adjust your browser settings, although blocking certain cookies may affect website functionality.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Shopify

Our store is hosted and supported by Shopify. Shopify processes personal information to provide ecommerce, payment, analytics, fraud prevention, network, and related services.

Payment providers

Payment providers process transactions and assist with payment authentication, fraud prevention, chargebacks, and refunds.

Fulfillment and delivery providers

We may provide order and contact information to our fulfillment center, shipping carriers, logistics providers, and related vendors to process and deliver orders.

Technology and operational providers

These providers may support:

  • Website hosting.
  • Cloud storage.
  • Customer service.
  • Email delivery.
  • Inventory management.
  • Order integration.
  • Security.
  • Fraud prevention.
  • Accounting.
  • Business operations.

Advertising, marketing, and analytics partners

We may disclose identifiers, device information, internet activity, shopping activity, and advertising interaction data to providers that help us:

  • Measure website traffic.
  • Analyze customer behavior.
  • Deliver advertising.
  • Measure conversions.
  • Create advertising audiences.
  • Personalize marketing.

These providers may include social media platforms, search engines, advertising networks, email marketing providers, and analytics services.

Professional and legal advisers

We may disclose information to attorneys, accountants, insurers, auditors, consultants, and other professional advisers.

Governmental and legal recipients

We may disclose information when reasonably necessary to:

  • Comply with law or legal process.
  • Respond to lawful government requests.
  • Protect legal rights.
  • Investigate fraud or unlawful conduct.
  • Protect the safety of customers or the public.

Business transfers

Personal information may be disclosed or transferred as part of a merger, acquisition, financing, restructuring, asset sale, bankruptcy, or similar corporate transaction.

6. Sale, Sharing, and Targeted Advertising

We do not knowingly sell personal information in exchange for money.

However, we may disclose certain identifiers, device information, internet activity, purchase activity, and advertising interaction data to advertising and analytics partners.

Under certain U.S. state privacy laws, these activities may be considered:

  • A “sale” of personal information.
  • “Sharing” of personal information.
  • Processing for targeted advertising.
  • Cross-context behavioral advertising.

Where required by applicable law, you may opt out through the Your Privacy Choices or Do Not Sell or Share My Personal Information link available on our website.

Where legally required and technically supported, we also process recognized browser-based opt-out preference signals, such as Global Privacy Control.

We do not knowingly sell or share personal information belonging to individuals under 16 years of age.

7. Email and Marketing Communications

You may unsubscribe from promotional emails by selecting the unsubscribe link included in the message.

Even after unsubscribing from promotional communications, we may continue sending non-promotional messages concerning:

  • Orders.
  • Transactions.
  • Customer service.
  • Product safety.
  • Changes to our terms or policies.
  • Other necessary service communications.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The nature of the information.
  • The duration of the customer relationship.
  • Order fulfillment and customer service needs.
  • Fraud prevention and security requirements.
  • Product quality and safety obligations.
  • Tax, accounting, and recordkeeping requirements.
  • Applicable limitation periods.
  • Legal or regulatory obligations.

When information is no longer reasonably required, we may delete, anonymize, or aggregate it, subject to applicable law and technical limitations.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure.

However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any account credentials and for notifying us if you believe your account or personal information has been compromised.

10. Your Privacy Rights

Depending on your location and subject to applicable law, you may have the right to:

  • Confirm whether we process your personal information.
  • Access personal information we maintain about you.
  • Correct inaccurate personal information.
  • Request deletion of personal information.
  • Receive a portable copy of certain personal information.
  • Opt out of the sale or sharing of personal information.
  • Opt out of targeted advertising.
  • Limit certain uses of sensitive personal information.
  • Withdraw consent where processing is based on consent.
  • Appeal a decision concerning a privacy request.
  • Receive equal service and pricing without unlawful discrimination for exercising privacy rights.

These rights are not absolute. Certain information may be retained or excluded from a request when permitted or required by law, including information needed to:

  • Complete transactions.
  • Maintain financial or tax records.
  • Detect fraud.
  • Protect security.
  • Comply with legal obligations.
  • Establish or defend legal claims.

11. How to Submit a Privacy Request

To submit a privacy request, contact:

Email: contact@naturaforje.com
Subject line: Privacy Request

Please describe the right you wish to exercise and provide sufficient information for us to identify the relevant account or transaction.

We may request additional information to verify your identity and protect your information from unauthorized disclosure.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof that the agent is authorized to act for you and may separately verify your identity.

We will respond within the period required by applicable law.

If we deny your request and applicable law provides an appeal right, you may appeal by emailing contact@naturaforje.com with the subject line:

Privacy Appeal

We will not unlawfully discriminate against you for exercising applicable privacy rights.

12. Sensitive Personal Information

We do not seek to collect sensitive personal information except where reasonably necessary to:

  • Process payments.
  • Prevent fraud.
  • Fulfill orders.
  • Protect account security.
  • Address a product safety report.
  • Comply with legal obligations.

We do not use sensitive personal information to infer characteristics about customers or for targeted advertising.

Please avoid sending unnecessary medical, financial, identification, or other sensitive information through standard email or website forms.

13. Children’s Privacy

Our website and products are not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

A parent or legal guardian who believes that a child has provided personal information may contact us at contact@naturaforje.com.

COPPA can impose specific notice and parental-consent requirements when a website is directed to children under 13 or knowingly collects their information. The store should therefore remain clearly targeted to adults and avoid child-directed marketing.

14. International Visitors

NATURA FORJE operates from the United States.

If you access our website from another country, your personal information may be processed in the United States or in other jurisdictions where Shopify or our service providers operate.

Data protection laws in those jurisdictions may differ from those in your location.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, applications, or services.

We are not responsible for the privacy, security, or content practices of third parties. You should review their privacy policies before providing personal information.

16. Financial Incentives and Promotions

We may offer promotions, discounts, giveaways, loyalty benefits, or similar programs involving the collection of personal information.

Where required by applicable law, we will provide additional terms or a notice explaining the material conditions of the program before participation.

Participation in such programs is voluntary.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our business practices.
  • Our services.
  • Technology.
  • Legal or regulatory requirements.

The updated version will be posted on this page with a revised “Last updated” date.

Material changes may also be communicated through the website or another appropriate method.

18. Contact Us

For questions, concerns, or privacy requests, contact:

NATURA FORJE
Operated by MUTUS FOS LLC
Email: contact@naturaforje.com
Website: www.naturaforje.com