Refund policy

RETURN AND REFUND POLICY

Last updated: July 28, 2026

This Return and Refund Policy applies to purchases made directly through www.naturaforje.com. Products purchased from any third-party retailer must be returned in accordance with that retailer’s policies.

30-Day Return Window

You may request a return within 30 calendar days of the date your order is delivered.

To be eligible for a return, the product must be:

• Unused and unopened.
• In its original sealed packaging.
• Complete and in the same condition in which it was received.
• Accompanied by valid proof of purchase.

Products sold as part of a kit must be returned as a complete kit. Individual components of a kit cannot be returned separately.

Personal Care and Hygiene Products

Due to the personal care and hygiene nature of our products, we cannot accept returns of products that have been:

• Opened or unsealed.
• Used or partially used.
• Altered, damaged, or improperly stored after delivery.
• Removed from their original packaging.

This restriction does not apply when an item arrives damaged, defective, or incorrect.

How to Request a Return

To request a return, contact us at:

contact@naturaforje.com

Include the following information:

• Your full name.
• Order number.
• Product you wish to return.
• Reason for the return.
• Photographs, when applicable.

Returns must be approved before being shipped. If your return is accepted, we will provide the return address and instructions.

Do not send products back without prior authorization. Items sent without approval, or sent directly to our manufacturer or fulfillment center, may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your order arrives damaged, defective, incomplete, or contains the wrong item, contact us within 7 calendar days of delivery so that we can evaluate the issue promptly.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the product.
• Photographs of the shipping box and shipping label.
• The product lot or batch number, when available.

If the claim is approved, we will provide an appropriate resolution, which may include a replacement or refund. NATURA FORJE will cover reasonable return shipping costs for approved claims caused by our error or by damage during transit.

Return Shipping

For eligible returns that are not caused by a damaged, defective, or incorrect item, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless:

• The return is caused by an error by NATURA FORJE.
• The product arrived damaged or defective.
• A refund of shipping charges is otherwise required by applicable law.

We recommend using a trackable shipping service. NATURA FORJE is not responsible for return packages that are lost, misdirected, or damaged during return transit.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. We will initiate the refund within 5 business days after approval. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Refunds generally include the purchase price and applicable taxes for the approved returned item. Original shipping charges are excluded unless stated otherwise in this policy.

If more than 15 business days have passed since your refund was approved, contact us at contact@naturaforje.com.

Non-Returnable Items

The following items are not eligible for return:

• Opened, used, or unsealed personal care products.
• Incomplete kits.
• Products damaged through misuse, improper application, or improper storage.
• Items returned without prior authorization.
• Gift cards.
• Items clearly marked as “Final Sale” at the time of purchase.

Promotional or discounted products remain eligible under this policy unless they were clearly identified as Final Sale before purchase.

Exchanges

We do not offer direct exchanges.

To obtain a different product, return the eligible item in accordance with this policy and place a new order separately.

Order Cancellations

Contact us as soon as possible at contact@naturaforje.com if you wish to cancel an order.

Cancellation requests are not guaranteed. Once an order has entered processing, been submitted to our fulfillment center, or received a shipping label, it may no longer be canceled.

If the order has already shipped, the standard return requirements described above will apply.

Product Reactions or Safety Concerns

If you experience an unexpected reaction or safety concern involving one of our products:

1. Stop using the product.
2. Seek appropriate medical attention when necessary.
3. Contact us promptly at contact@naturaforje.com.

Please provide your order number, the product name, lot or batch number, a description of the event, and any relevant photographs.

Reports involving product reactions are reviewed separately from standard return requests. Submitting a product safety report does not automatically guarantee a refund, but it allows us to properly investigate and document the matter.

Abuse of the Return Policy

NATURA FORJE reserves the right to refuse returns or refunds that show evidence of fraud, abuse, manipulation, excessive return activity, or failure to comply with this policy, to the extent permitted by applicable law.

Your Legal Rights

Nothing in this policy limits any rights or remedies that cannot be waived under applicable federal, state, or local law.

Contact

For questions regarding returns or refunds, contact:

NATURA FORJE
Email: contact@naturaforje.com
Website: www.naturaforje.com